In November 2007 I asked LBH for copies of documents regarding the cleaning of the A40 . It took over the statutory 20 working days to for them to tell me that one of the documents did not exist. After 33 days they had not supplied another document or informed me whether or not it was held. This is in breach of their statutory duty to “confirm or deny”. The information that was provided was not provided in the the 20 working days specified under the FOIA. I complained to the Council. The complaint was received by the LBH Information Officer on 03/01/08. No response or acknowledgment was received. I therefore e-mailed the Borough Solicitor to this effect on 28/01/08. After further and fruitless e-mails I submitted a formal complaint to the Information Commissioner on 5th June about the off hand way in which the matter had been dealt with by LBH.
The Information Commissioner’s Office wrote to LBH on 23rd July asking them to conduct an internal review or provide their comments. LBH did not respond to this request. On 16th September the ICO’s office rang LBH to progress a response. The ICO were told that LBH would neither conduct an internal review or provide any comments. The matter has now been passed to one of their case resolution teams.
